Terms of Service & SLA
Effective Date: August 2026
1. Use of the Service
TimeAxis grants you a non-exclusive, non-transferable license to use our platform to manage workforce timesheets, approvals, and invoicing functions. You agree not to misuse the service or help anyone else do so.
2. Service Level Agreement (SLA)
We guarantee a 99.9% monthly uptime for all Enterprise-tier cloud workspaces. In the event of an outage falling below this threshold, Enterprise customers are eligible for pro-rated account credits as defined in their tailored licensing addendum.
3. Subscription Management & Billing
You may upgrade, downgrade, or cancel your subscription at any time. Changes to billing tiers take effect immediately with automated pro-rated billing adjustments applied to the current billing cycle. Access will be gracefully restricted if your subscription lapses.
4. On-Premise & Self-Hosted Licenses
Self-hosted Docker instances are granted unlimited lifetime internal usage without recurring seat limits. However, distribution, resale, or repackaging of the TimeAxis source code or binary image is strictly prohibited without written consent.
5. Limitations of Liability
TimeAxis is provided "as-is". Under no circumstances will TimeAxis or its affiliates be liable for any indirect, special, incidental, or consequential damages resulting from any use of the software, including lost profits or business disruption.