Ticket Time Tracking & Retainer SLA Management for MSPs
Eliminate unbilled IT labor. Track technician hours against monthly client SLA retainers, capture emergency break-fix callouts, and automate client billing.
Track IT Hours FreeDefending MSP Margins Against Silent Scope Creep
Managed service providers face constant scope creep when clients treat "basic maintenance" retainers as unlimited free IT support. TimeAxis provides the ticket-level time tracking needed to bill out-of-scope work accurately.
How Professionals Use TimeAxis
Designed around authentic day-to-day workflow demands.
Client SLA Retainer Setup
Define monthly maintenance hour caps for each contracted business client.
Ticket & Emergency Logging
Technicians log time with ticket numbers and descriptive resolution notes.
Overage Invoicing
Bill hours exceeding the monthly SLA retainer at agreed premium hourly emergency rates.
Key Platform Capabilities
Features built directly into the TimeAxis engine.
Ticket Number Tagging
Attach Zendesk, Jira, or internal ticket IDs directly to time entries.
SLA Burn Rate Monitoring
Monitor monthly consumed hours per client to prevent unbilled over-servicing.
Emergency Rate Multipliers
Apply after-hours or weekend rate multipliers to break-fix service calls.
Frequently Asked Questions
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